Recent Trends in Human Resource Management

Saturday, September 5, 2009

Recruitment & Retention- Mistaken Identity

Recruitment & Retention- Mistaken Identity

Poor hiring is not always about what one does, it’s also about what one doesn’t!

Key learnings:

1. A mistake-free hiring process is a rarity
2. This however does not mean organisations do little to prevent typical hiring mistakes

It is surprising how many organisations rave and rant about showing the importance of ROI of recruiting while indulging in actions that eat into the returns. But let’s cut them some slack. Most are ignorant of how they damage their recruiting efforts. This week’s mailer reveals a few common damaging activities that ail most recruiting processes. The hope is that once aware, organisations will tread the recruiting path with more caution than before.

What really happens?
In a recent finger-pointing research, analysts confirmed how the high-handedness of hiring managers and supervisors affect most recruiting functions. The objective to improve the recruiting returns is to target the hiring managers and supervisors since final hiring decisions lie in their kitty.

Here are a few mistakes that can easily be avoided with little awareness and effort.

Mistake: Rebuking recruiters about candidate quality only to reject the qualified based on gut feelings or resume information

Complaints on how only a few candidates match are rampant. But what hiring managers and supervisors overlook is the number of qualified candidates they reject citing reasons such as, “I don’t think he’ll like the job”, “I’m sure he’ll get bored with the job profile soon” and “He is overqualified for what we have to offer”. Maybe these reasons are not flippant but how many organisations ask their hiring managers to confirm their reasons for rejecting a candidate. Once this stipulation is in place, hiring managers and supervisors will be wary of rejecting candidates for unjustified reasons.

Mistake: Failing to make it to the interview

There have been instances when critical positions have been vacant for long and when ‘right’ candidates finally show up, hiring managers have done the disappearing act on the day of the interview. Good fits are always a rarity and competition for them is always on. Therefore, not showing up for scheduled interviews is the biggest mistake some hiring managers make. Most candidates are unwilling to reschedule their interviews or make reappearances. While their unwillingness has all to do with their market worth, hiring managers are quick to say, “The fact that he cannot reschedule or come on another day shows his reluctance to work for us”. It may not be true. Start pulling up hiring managers and supervisors for not showing up on scheduled interviews.

Mistake: Turning up ill-prepared for interviews

There have been instances when recruiters have had to resend candidates details while the candidate is seated across the interview table. Recruiters have not only resent resumes but have also attended those urgent; “Hey, quick tell me something about this guy” calls. A hiring manager or supervisor’s lack of interview readiness speaks volumes of how serious he is about hiring the best. Getting hiring managers and supervisors to share their interviewing schedules a week in advance and asking them to clarify their concerns about shortlisted candidates in advance should help hiring managers and supervisors get serious about their roles.

Mistake: Turning up late for interviews

Asking candidates to wait beyond their scheduled time gives them the impression the organisation is unorganised, ill-prepared or could not careless about them. Though most candidates would wait for the interview, only the desperate would wait to accept an offer. Typically, the desperate are not always the best. Hold hiring managers and supervisors accountable for sticking to their interviewing timetable.

Mistake: Getting to the interview only to ask dimwitted questions!

Asking interviewing questions is not akin to being a quizmaster! Questions asked should help hiring managers and supervisors make the right hiring decisions. However, most hiring managers and supervisors ask irrelevant, inappropriate and wrong questions. Interviewing questions have to be to-the-point and information generating. Blaming those in-charges of interviewing is unfair when they have had no formal interviewing skills training. Here is where more organisations falter. All organizations do not make artists out of their interviewers, interviewing skills is a recognized art. Hiring managers and supervisors must be trained with the dos and don’ts of interviewing and exposed to questioning skills.

Mistake: Delaying decision making Delayed decision is refuted decision.

Although not yet recognised as an idiom, it holds true in recruiting circles. Hiring managers and supervisors who delay hiring decisions stating, “We are yet to hear from our team” or “I am waiting for the green from my boss” are doing a disservice to recruiting. Although some have the courtesy to tell candidates about the delay, undue time lags between interviewing and hiring are the banes of recruiting. Most top candidates are lost during this time. Justifying their time lags is a must for hiring managers and supervisors. Also, penalising them for keeping critical positions unfulfilled even after interviewing.

As some experts rightly say, the success of most actions lie in not what is being done but what is not, in hiring too, success lies in avoiding the preceding mistakes. Hoping this week’s mailer will enable organisations to indulge in a mistake-free hiring process - happy hiring.

Ref: TheManageMentor.